Contact center

Improved support for external contacts in email interactions

Agents can now select email addresses from the external contacts list when composing an email. For more information, see Send an outbound email on behalf of a queue and Add email addresses to an email reply. 

Integrations

Screen share and co-browse support for Genesys Cloud for Salesforce

Genesys Cloud for Salesforce now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Screen share and co-browse support for Genesys Cloud for Zendesk

Genesys Cloud for Zendesk now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.

Screen share and co-browse support for Genesys Cloud for Chrome

Genesys Cloud for Chrome now supports screen share and co-browse. For more information, see Use screen share with an interaction and Use co-browse with an interaction.