When can I view my time balances on Genesys Tempo?

You can view your time balances on Genesys Tempo when you create time-off requests. 

How do I view time balances in Tempo?

Click the Time-Off Balances  icon to view the time-off categories along with the corresponding time-off balances.

Why do I see the HRIS time-off integration is misconfigured message?

Error message: The HRIS time-off integration is misconfigured. Contact your supervisor for additional support.

You see this message as HRIS time-off integrations are currently available only on the desktop version and not on Tempo. The issue does not impact existing functionality. You can see the HR system accrual balances on Tempo starting October 2023.