Genesys Cloud's file viewer enables users to preview supported file contents directly within the Documents interface by searching for files or accessing workspaces. When users click a file title, supported formats display their contents in the viewer, while unsupported formats automatically download to the Downloads folder on desktop or through browser controls. The platform supports various file types and includes a specialized audio player feature for ad hoc recordings, allowing users to listen to recordings before downloading them. For files in supported formats, content displays immediately in the viewer; for unsupported formats, users can complete downloads through browser controls or the desktop app. The audio player feature specifically accommodates ad hoc recordings, providing preview functionality prior to download. Additional information regarding supported file types and file storage options is available in the Supported file types documentation.