Genesys Cloud provides triggers to initiate workflows based on events in the platform. Users need Process Automation permissions to create, configure, and test triggers. Architect permissions are required to build workflows launched by triggers. Key technical details include license requirements of Genesys Cloud CX 1, 2 or 3 and specific user permissions for trigger and workflow actions.
Licenses
You must have the following license:
, , or
Permissions
The following permissions are required for creating and configuring triggers:
Process Automation > Trigger > All
Process Automation > Trigger > Add
Process Automation > Trigger > Delete
Process Automation > Trigger > Edit
Process Automation > Trigger > View
Process Automation > Trigger > Test
The following permissions are required for creating workflows: