Migrate to Bring Your Own Technology (BYOT) model with the Microsoft Azure TTS integration

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Genesys Cloud enables migrating from Enhanced TTS with Microsoft Azure to using the Microsoft Azure Cognitive Services TTS integration as a bring your own technology (BYOT) model. This involves installing, configuring, and activating the Microsoft Azure Cognitive Services TTS integration. Then for each flow using Enhanced TTS with Microsoft Azure, select the Microsoft Azure Cognitive Services TTS engine and desired voice under flow language settings. After saving and publishing the updated flows, test TTS playback to validate. Migrating to BYOT with Microsoft Azure TTS provides more flexibility and control over TTS voices.

Series: Genesys Enhanced TTS with Azure and Google to Amazon Polly or BYOT migration guide

Previous suggested step: Migrate to Enhanced TTS offering from Amazon Polly

This article assumes that your organization contains published Architect flows that use Enhanced TTS with Microsoft Azure, and describes how to migrate your existing flows to use the TTS engine from the Microsoft Azure Cognitive Services TTS integration as a BYOT model.

Note: After you migrate to a third-party TTS engine using the BYOT model, you must check and manage the TTS limits for your account with the corresponding TTS provider such as Google TTS or Microsoft Azure.

This article applies to you if you are using Enhanced TTS with Microsoft Azure in the following flows:

Call flows
Secure flows
In-queue flows
Bot flows

Before you begin

Review the following articles:

Install the Microsoft Azure Cognitive Services TTS integration

Install, configure, and activate the Microsoft Azure Cognitive Services TTS integration.

Select the Microsoft Azure Cognitive Services TTS engine and voice for a flow

From the Architect home page, click the Dependency Search tab.
From the Select a dependency type list, choose the appropriate Text To Speech engine.
From the Select an engine list, choose the appropriate engine.
To open a flow from the list of search results, click the flow name.
Under Settings, click Supported Languages.
Locate the existing supported language.
In the Text To Speech column for the supported language, do the following:
1. Under Engine, select the TTS engine for the flow:
  - Microsoft Azure Cognitive Services TTS: Select this option to use the Microsoft Azure TTS integration.
2. Under Voice, select the voice you want to read the text to speech.
  Note: You can select any voice that the selected TTS engine supports. The TTS voice does not need to match the flow’s language. For example, you can use a language as your flow’s default language for which Architect supports speech recognition (“en-GB”), and at the same time, use a different TTS voice (“en-IE”) to meet your customers’ language needs.
Save and publish the flow.

Test your TTS engine playback

For information on testing your TTS engine voice in a flow, see Test your TTS engine playback.

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