AI-generated summary
Genesys Cloud provides the Transcription Connector application, available through Genesys AppFoundry, which enables organizations to add transcription capabilities to their communication infrastructure. The installation process involves accessing Genesys AppFoundry either directly or through the Genesys Cloud interface via Menu > IT and Integrations > Integrations, then searching for and selecting the Transcription Connector card. Users must complete a purchase step when accessing AppFoundry directly, followed by installation from the Integrations page. Once installed, the Transcription Connector becomes available on the organization's Genesys Cloud Integrations page for subsequent configuration and activation. The connector integrates with Genesys Cloud's existing infrastructure and works in conjunction with speech-to-text (STT) engines to provide voice transcription functionality for recorded interactions.