AI-generated summary
Genesys Cloud enables agents to create trades with alternative shifts by specifying acceptable working days and time ranges, then selecting from available matching shifts. To initiate an alternative shift trade, agents navigate to the Shift Trades panel, click New Trade, select the shift to trade, choose "Anyone" as the trade partner, designate willing work days, and optionally set a time range limit using start and end time controls. Agents then establish an expiration date for the trade request. When available alternative shifts matching the specified constraints are identified, a View Matches button appears, allowing agents to review system-offered shifts or load additional matches. After selecting a preferred alternative shift, agents finalize the trade for supervisor approval. Upon approval, the agent's schedule updates automatically. Required permissions include Workforce Management > Agent Shift Trade Request – Participate and Workforce Management > Agent Alternative Shift – Submit. Supervisors retain the ability to approve trades even if initially denied, and agents receive inbox notifications regarding trade status.