Genesys Cloud enables integration of third-party bots into Architect message flows through the Genesys Bot Connector integration, which processes customer inputs and returns intents and slots for further handling. Organizations must contact Genesys Cloud Sales to enable this feature and work with a software engineer to develop a translation layer that allows third-party bots to communicate with Genesys Cloud APIs according to the Bot Connector Customer API Spec. The system supports a maximum of five Bot Connector integrations per organization and provides agents with visibility into previous messaging conversations customers conducted with external bots when initiating live conversations. Configuration occurs through the Integrations page and involves specifying a bot URI for utterance relay, adding access credentials in the REST call header, and activating the integration. The Call Bot Connector action in Architect uses a provided bot list to populate fields including bot name, version, intents, and session variables. IP address ranges for Bot Connector can be obtained and added to organizational allowlists. Users can add up to four additional bot connector integrations by repeating the configuration steps after the initial integration activation. Pricing for bot connector services operates under the Bring Your Own Technology services model, with rates based on per-turn or per-minute usage. Additional resources include deployment instructions for Microsoft Power VA bots, related documentation covering bot connector setup, Bot Transcription Connector installation and configuration, Genesys Digital Bot Connector integration setup, and MTLS security support for the Digital Bot Connector. Users can access community support for additional assistance and provide feedback on documentation through role-based feedback mechanisms.