Configure remote site settings in Salesforce

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Genesys Cloud must be configured in Salesforce remote site settings to enable integration between the two platforms. Remote site settings authorize Salesforce to communicate with external systems, allowing Genesys Cloud apps and login URLs to be added to Salesforce's approved external services list. Configuration requires adding region-specific URLs for both apps and login endpoints (for example, https://apps.{mypurecloud.com} and https://login.{mypurecloud.com}). When installing Digital and AI for Salesforce Service Cloud or External Routing for Salesforce Service Cloud packages, the API URL (https://api.{mypurecloud.com}) must also be added. While remote site settings can be configured automatically during package installation, manual configuration is available through Salesforce's Setup Home by navigating to Remote Site Settings, creating a new remote site entry, and entering the appropriate URL corresponding to the user's Genesys Cloud region. The document provides a comprehensive table mapping Genesys Cloud regions to their respective AWS regions and domain URLs, spanning multiple geographic areas including the Americas, Asia Pacific, EMEA, European Sovereign Region, and Middle East, enabling administrators to select the correct endpoint for their organization's location.

Add your Genesys Cloud sites into the list of remote sites within Salesforce. Remote site settings in Salesforce allow external systems or web services to integrate with Salesforce. Salesforce grants authorization to the Genesys Cloud sites added to the list of remote sites.

You must add both the apps and login URLs of your regions. For example, https://login.{mypurecloud.com} and https://apps.{mypurecloud.com}. If you are installing Digital and AI for Salesforce Service Cloud or External Routing for Salesforce Service Cloud packages, then you must also add https://api.{mypurecloud.com}. Remote site settings can be added automatically during package installation. If you chose not to grant access at that time, you can manually add them using the following procedure.

To configure remote site settings in Salesforce:

On the Setup Home page, search for Remote Site Settings in the Quick Find box and select Remote Site Settings.
Click New Remote Site.
Enter a name for the remote site.
Enter the URL for the remote site that you want to add.
Use the URL that reflects your Genesys Cloud region.
(Optional) Enter a brief description for the Genesys Cloud site.
Click Save.

Refer to the following table and modify the URL based on the location of your Genesys Cloud organization.

Genesys Cloud region	AWS region	Domain
Americas (Canada)	Canada (Canada Central)	apps.cac1.pure.cloud
Americas (Sao Paulo)	South America (Sao Paulo)	apps.sae1.pure.cloud
Americas (US East)	US East (N. Virginia)	apps.mypurecloud.com
Americas (Mexico)	Mexico (Central)	apps.mxc1.pure.cloud
FedRAMP	US East 2 (Ohio)	apps.use2.us-gov-pure.cloud
Americas (US West)	US West (Oregon)	apps.usw2.pure.cloud
Asia Pacific (Mumbai)	Asia Pacific (Mumbai)	apps.aps1.pure.cloud
Asia Pacific (Osaka)	Asia Pacific (Osaka)	apps.apne3.pure.cloud
Asia Pacific (Seoul)	Asia Pacific (Seoul)	apps.apne2.pure.cloud
Asia Pacific (Singapore)	Asia Pacific (Singapore)	apps.apse1.pure.cloud
Asia Pacific (Sydney)	Asia Pacific (Sydney)	apps.mypurecloud.com.au
Asia Pacific (Tokyo)	Asia Pacific (Tokyo)	apps.mypurecloud.jp
EMEA (Dublin)	EU (Ireland)	apps.mypurecloud.ie
EMEA (Frankfurt)	EU (Frankfurt)	apps.mypurecloud.de
EMEA (London)	EU (London)	apps.euw2.pure.cloud
EMEA (Zurich)	EU (Zurich)	apps.euc2.pure.cloud
European Sovereign Region	European Sovereign Cloud (Brandenburg)	apps.edee1.eusc-pure.cloud
Middle East (UAE)	Middle East (UAE)	apps.mec1.pure.cloud

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Configure remote site settings in Salesforce

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