Select a default text-to-speech (TTS) engine and optionally override the default voice per language.

1. Click Admin.
2. Under Account Settings, click Organization Settings.
3. Click Menu > Account > Organization Settings.
4. Click the Settings tab.
5. Under Telephony, select the default TTS engine:
   • Genesys TTS (default)
   • An installed third-party TTS integration
6. (Optional) Override the default voice per language:
   1. Under Language Overrides, click  Add.
   2. Under Language, click the  arrow and select the appropriate language from the list.
   3. Under Engine, click the  arrow and select the appropriate TTS engine for this language.
   4. Under Voice, click the  arrow and select the default voice for this language.
      Note: You can select any voice that the selected TTS engine supports. The TTS voice does not need to match the flow’s language. For example, you can use a language as your flow’s default language for which Architect supports runtime speech recognition (“en-GB”), and at the same time, use a different TTS voice (“en-IE”) to meet your customers’ language needs.
7. Click Save.