Genesys Cloud's Agent Copilot supported transfer summaries feature provides transfer functionality across multiple transfer scenarios, including blind transfers from agent to queue, transfers to survey, and consult transfers between agents or from agent to queue. Transfer summaries are available to all licensed agents with Agent Copilot configured on the receiving queue, with the system maintaining the original conversation language code during agent-to-agent transfers—meaning transfers to different languages are not supported. Agent Copilot functionality during transfers requires identical configuration settings between both transferring and receiving agents. For voice call transfers, real-time transcription, which Agent Copilot requires to operate, can only initiate if the first conversation leg has Agent Copilot assigned. Virtual agent-to-agent transfers make summaries available to all configured agents on the destination queue. The system supports specific transfer scenarios with varying levels of functionality depending on agent assignment and transfer type. Blind transfers between agents are partially supported for digital interactions only, while transfers to external numbers, non-customer participant calls to agents, and non-customer participant calls to queues remain unsupported. When both agents have Agent Copilot enabled, both the ACW and Agent Copilot Widget display for the receiving agent; when only the receiving agent has Agent Copilot assigned, only the Agent B Interaction displays. Consult transfers follow similar patterns, with interaction summaries displayed when Agent Copilot is assigned to the receiving agent or queue. The presence of Agent Copilot assignment on agents in the originating queue does not affect transfer behavior or display capabilities