Supported file types

AI-generated summary

Genesys Cloud supports previewing a wide variety of file types in Documents, including PDFs, images, audio, video, code, and more. When you double-click supported files like PDFs, JPEGs, MP3s, and MP4s, they appear in the Documents preview window. Genesys Cloud automatically downloads unsupported file types. The file viewer supports common formats like PNG, SVG, JSON, MP3, and WAV. You can store any file type in Documents. Genesys Cloud frequently adds new supported formats to the file viewer.

In Documents, you can upload any of the supported file types listed here:

application/pdf
image/bmp
image/gif
image/jpeg
image/jpg
image/svg+xml
image/tiff
image/png
text/plain
video/mpeg
video/mpg
audio/wav
audio/wave
video/mp4
audio/mp4
video/webm
audio/webm
video/quicktime
audio/mpeg3
audio/mp3
audio/mpg
audio/mpeg
application/xml
text/xml
text/json
text/x-java-source

Documents provides a viewer that allows you to preview documents before you download them to your local computer. When you double-click any of the supported types of files, it appears in the Documents preview window. .

Note: Audio support varies for .wav files in HTML5 browsers. If a .wav file does not play in the viewer, it is because your browser does not support the .wav file’s sample size.

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Supported file types

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