How long does Genesys Cloud retain external contacts?

In an interaction, Genesys Cloud applies the identity resolution algorithm and categorizes the contact as identified, ephemeral, canonical, or curated. Their retention or storage periods are:

• Identified contacts expire 60 days after their last interaction with your organization. However, they are renewed on every meaningful interaction.
• Ephemeral contacts expire 60 days after their last interaction with your organization. However, they are renewed on every meaningful interaction.
• Canonical contacts do not expire.
• Curated contacts do not expire.