How do I give an agent access to just their own chats?

Genesys Cloud allows granting limited access to an agent to view just their own recordings of a specific media type.

To grant access to an agent for their own chats, create a role that includes the permission Recording > Recording > View with the following permission conditions:

Condition type	Operator	Values
User	Equals	Specific userId, special value for “Current User”
MediaType	Equals	Chat

To allow other media types, the other media type values can be added with AND to the above condition type condition.

[NEXT] Was this article helpful?

Get user feedback about articles.