Skip to main content

Faster search, fewer clicks, more accessible. A new navigation experience is here!

English
Hindi
العربية
简体中文
繁體中文
Dansk
Čeština
Nederlands
Suomi
עִברִית
Français
Français (Canada)
Deutsch
Italiano
日本語
한국어
Norsk
Polski
Português
Português brasileiro
Русский
Español
Svenska
ภาษาไทย
Türkçe
українська

Home
Loading

Loading...

Loading...

Copyright © 2026 Genesys. All rights reserved.

Terms of use Privacy policy Email subscription Genesys Cloud accessibility statement

Home
FAQs
Do parked emails and reconnected emails count towards utilization?

Do parked emails and reconnected emails count towards utilization?

Genesys Cloud does not include parked/unparked emails and reconnected emails to calculate utilization.

[NEXT] Was this article helpful?

Get user feedback about articles.

Was this article helpful?*

Yes

No

HTML Block

If you still have questions you can ask the community for help.

Reason for feedback

Reason for feedback

My role is

Email

Feedback

I have read and understand the Genesys Cloud privacy policy.

Categories

Suggested articles

About ACD emails
About email
About custom SMTP server integration for outbound emails
Configure and activate the custom SMTP server integration