Loading...
Loading...
Loading...
No. Meta does not charge for WhatsApp inbound calls. However, Genesys treats WhatsApp inbound calls the same as it does Cloud calls. That means the WhatsApp inbound calls fall under the Genesys Cloud BYOC Cloud fair use policy. For more information, see Genesys Cloud fair use policy and Messaging pricing.
The term pass-through means that Genesys is directly passing through costs that WhatsApp and its parent company Meta charge. In other words, the costs that WhatsApp charges Genesys for a particular service are directly charged to our customers who are using WhatsApp features associated with Genesys Cloud. Genesys does not add any additional fees and customers are not billed separately by WhatsApp.
When you see any of the following line items on your Genesys Cloud invoice, this indicates a WhatsApp charge that Genesys is just passing on to you:
For more information on WhatsApp pricing from WhatsApp and its parent company Meta, see Pricing on the WhatsApp Business Platform.
When you configure ACD messaging for WhatsApp messenger in Genesys Cloud, you can use a number that is currently on WhatsApp’s Business platform via another service provider or self-hosted).