FAQs: Virtual Desktop Infrastructure

Yes. The WebRTC Media Helper is specially designed to allow you to seamlessly use WebRTC phones in a VDI environment. For more information, see About WebRTC Media Helper.

 When it comes to supporting Genesys Cloud in a VDI environment, your VDI vendor is best suited to check your VDI configuration and provide tuning at scale. If you have a Genesys Cloud application or a WebRTC Media Helper related questions, you can contact Genesys Cloud Customer Care and we will evaluate Genesys Cloud’s configuration. As a part of our troubleshooting process, we may request that you run certain tests outside the VDI environment.

Yes, Genesys Cloud supports Virtual Desktop Infrastructure (VDI) configurations. For best results, Genesys recommends that customers using VDI have a telephony configuration using either physical phones or WebRTC phones along with the WebRTC Media Helper. For more information, see Use WebRTC Media Helper in a Virtual Desktop Infrastructure (VDI) environment.