FAQs: Sales
How do we downgrade our service?
Contact Product Support. For more information about Genesys Cloud Product Support, see About Genesys Cloud Product Support.
Can we purchase additional instances of the Genesys Cloud service to use for development, QA, or training environments?
Yes, you can create more accounts that are treated and billed just like your production account. We charge you only for what you use. Given the already low nature of our pricing and the fact that we have the same infrastructure overhead with other types of accounts, we are not able to offer any discounts or special terms.
Can I cancel the free service at any time?
Yes. We will remove your organization after a period of inactivity.
Does all our data move with us from the trial to the paid version?
Yes. Your data stays within your organization as you upgrade and add more services.
How long do we have to evaluate the product?
Trials are available for a limited time.
Can we evaluate the product for free before using it?
If you would like to request a trial of Genesys Cloud, visit About GCXNow free trials. Trials are subject to geographic restrictions.
What is a Genesys Cloud Product Support Designated Contact?
A Designated Contact is a Genesys Cloud customer user who is identified as the primary liaison between the customer and Genesys Cloud Product Support. A Designated Contact must be knowledgeable about the applicable services and participates in troubleshooting support cases.
Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Our Product Support Communications Portal log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.
Once you have your My Support account credentials, you can open and manage cases. For more information, see My Support Portal.