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FAQs: Legal

How does Genesys Cloud address CCPA?

Our legal department insists on using our own software license agreement. Can we do that?

No, as explained elsewhere, we’ve worked hard to create a very customer-friendly agreement that fits the sort of subscription-based partnership you’ll have with us. We are unable to accommodate custom agreements. If your organization requires such a complex arrangement, we suggest that you consider our premises-based CIC product.

Our legal department would like to make some changes to your Terms and Conditions. Is that ok?

We worked hard to make our legal agreements customer-friendly and generally do not accept changes. Avoiding expensive legal discussions is one of the reasons we can offer the low prices that we do. Contact us at legal@genesys.com for questions.

Where can I find your Service Level Agreements?

Service level agreements are applicable only for paid services. You can find them at .

Where can I find your terms and conditions?

Our terms and conditions are specific to your type of subscription: