FAQs: Genesys Cloud mobile apps
What defines an app visit?
An app visit starts from the moment a visitor executes a tracked interaction on a mobile application, such as viewing a specific screen. Similar to a Web visit, the app visit continues as the visitor keeps interacting with the tracked mobile application and ends after 30 minutes of inactivity.
How do I log in to the Genesys Cloud mobile apps?
Note: Before you log in to any of the Genesys mobile apps, such as Collaborate, Communicate, Tempo or Insights, make sure that you have the latest version of the app from the App Store or the Google Play store.
- To launch the app, on your home screen, tap its icon.
- At the bottom of the screen tap Login. and follow the prompts. For more information, see Log in to the Genesys Cloud mobile apps.
Where can I find answers to frequently-asked questions about Genesys Tempo for iOS?
You can find a list of FAQs for Genesys Tempo for iOS here.
Where can I find answers to frequently-asked questions about Genesys Tempo for Android?
You can find a list of FAQs for Genesys Tempo for Android here.
Where can I find answers to frequently-asked questions about Communicate for iOS?
You can find a list of FAQs for Communicate for iOS here.
Where can I find answers to frequently-asked questions about Communicate for Android?
You can find a list of FAQs for Communicate for Android here.
Where can I find answers to frequently-asked questions about Collaborate for iOS?
You can find a list of FAQs for Collaborate for iOS here.
Where can I find answers to frequently-asked questions about Collaborate for Android?
You can find a list of FAQs for Collaborate for Android here.