FAQs: Documents
How much storage do I have for my documents?
If you are using a Genesys Cloud Communicate license, then you have 2TB of storage available per organization.
If you are paying for a Genesys Cloud CX1, Genesys Cloud CX2, or Genesys Cloud CX3 license, then you have unlimited storage available for all users.
See also How many documents can I upload?
Why can’t I see Documents?
In order to see Documents, you must have the Employee role or any role with the Content Management User permission. Contact your administrator for assistance.
Why can’t I see the group workspace I need?
In order to see a , you must be added as a member of it. If you don’t see the group workspace you want, ask your admin to add you as a member to that group workspace.
How do I know when to assign an attribute to a file?
Your admin tells you which attributes are available and when to use them.
How are attributes different than tags?
Attributes are for standardization
Attributes allow admins to standardize how files are organized across workspaces throughout your org. Only admins create attributes. When a user assigns an attribute to a file, the user specifies the file-specific value for the attribute.
Tags are for individuality
Tags allow each user to organize files the way that is meaningful to them. Tags are created by admins and by users.
How do I unshare a document?
You can unshare a document from your . For more information on unsharing a document, see Unshare a file, in Share a file.
How do I find a file in my Documents repository?
Your Documents repository is designed to hold a lot of files. The more you use it, the bigger it becomes. To help you find your files, Documents provides several sophisticated tools.
- Start by searching for a file by its name or type. Then use the faceted search to narrow your search based on specific criteria. For more information, see Search for a file
- You can also search based on the tags you assigned to the file. See Use content tags.
What are workspaces?
Workspaces are places where you store your documents, or files. You have one personal workspace, called . You may also belong to multiple . For more information, see What is My workspace? and About document administration.
Can I have multiple versions of a file?
In Documents, you can replace an existing file with a new version of it. For more information, see About file versions.
Who can I share files with?
You can share files with anyone, including Genesys Cloud groups and people who are not Genesys Cloud users. For more information, see Sharing files and Share a file.