To troubleshoot your Audio Connector integrations, try these resources prior to contacting customer support:

• AudioConnector Server Reference Guide: This sample code contains information to ensure that you can make your first connection, receive the first audio from Genesys Cloud and send audio back.
• Troubleshoot your connection between Genesys Cloud and your Audio Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
• When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Audiohook events from your third-party servers by registering for the Audiohook events.
• Post your questions in the Genesys Cloud – Developer Community.

To obtain the IP address range for Audio Connector specific to the region of your organization, make a request to the following Genesys Cloud Public API endpoint: Get public IP address ranges for Genesys Cloud.

The request returns a list of IP ranges. Use the range that is marked as “audio-connector”.

{
  "entities": [
    {
      "cidr": "52.200.73.32/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "smtp",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "open-messaging",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "audiohook",
      "region": "us-east-1"
    },
    { 
      "cidr": "34.200.73.250/32", 
      "service": "bot-connector", 
      "region": "us-east-1" 
    }, 
    { 
      "cidr": "52.200.73.42/32", 
      "service": "audio-connector", 
      "region": "us-east-1" 
    }, 
    { 
      "cidr": "52.200.73.42/32", 
      "service": "byot-stt", 
      "region": "us-east-1" },
    {
      "cidr": "52.200.73.199/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    …
  ]
}

Yes, you can integrate the Genesys Audio Connector with your Assistant. For more information, see Integrating with Genesys Audio Connector in the IBM Cloud documentation.