What are the requirements for Associate for Android?
To use Associate for Android, you must have the following:
- A WebRTC phone, assigned as your default phone
- A browser that supports Chrome Custom Tabs
And the following permissions:
- To add a call: Conversation > Call – Add
- To record a call: Conversation > Call – Record
- To configure automatic call forwarding: Conversation > Call Forwarding – Edit
- To create an ad hoc conference: Conversation > Conference – Add
- To enable one number fax: Conversation > One Number Fax – Receive
- To access the ASsociate mobile apps: Mobile > Communicate – View
- To receive voicemail: Voicemail > Voicemail – Receive
- To remember your presence: Apps > Connections – View
- To remember your presence: Apps > Connections – Add
- To remember your presence: Apps > Connections – Delete
- To receive ACD voice calls on mobile devices: MobileAssociate > ACD – Receive
- To add ACW on mobile devices: MobileAssociate > Wrapup – Add
- To add ACW on mobile devices: MobileAssociate > Wrapup – View
- To enable SMS interactions on mobile devices: Conversation > Message – Create
- To enable SMS interactions on mobile devices: Conversation > Message – Accept
- To enable SMS interactions on mobile devices: Conversation > Message – View
- To enable SMS interactions on mobile devices: MobileAssocate > ACD – SMS
- To enable SMS interactions on mobile devices: Analytics > ConversationDetail – View
- To enable SMS interactions on mobile devices: Analytics > AgentConversationDetail – View
- To enable SMS interactions on mobile devices: ExternalContacts > Conversation – ViewAll
- To create, view, and delete a registration, All permissions under:
- Pushnotification > Registration
How can an admin deny a user access to the Collaborate mobile app?
To prevent a user's access to the Collaborate mobile app, remove the Mobile > Collaborate > View permission.
Does Associate for Android support FedRAMP compliance?
Yes, the Genesys Cloud mobile apps support FedRAMP compliance.