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Associate for Android: permissions and requirements

What are the requirements for Associate for Android?

To use Associate for Android, you must have the following:

  • A WebRTC phone, assigned as your default phone
  • A browser that supports Chrome Custom Tabs

And the following permissions:

  • To add a call: Conversation > Call – Add 
  • To record a call: Conversation > Call – Record
  • To configure automatic call forwarding: Conversation > Call Forwarding – Edit 
  • To create an ad hoc conference: Conversation > Conference – Add 
  • To enable one number fax: Conversation > One Number Fax – Receive 
  • To access the ASsociate mobile apps: Mobile > Communicate – View 
  • To receive voicemail: Voicemail > Voicemail – Receive 
  • To remember your presence: Apps > Connections – View
  • To remember your presence: Apps > Connections – Add
  • To remember your presence: Apps > Connections – Delete
  • To receive ACD voice calls on mobile devices: MobileAssociate > ACD – Receive
  • To add ACW on mobile devices: MobileAssociate > Wrapup – Add
  • To add ACW on mobile devices: MobileAssociate > Wrapup – View
  • To create, view, and delete a registration, All permissions under:
    • Pushnotification > Registration

How can an admin deny a user access to the Collaborate mobile app?

To prevent a user's access to the Collaborate mobile app, remove the Mobile > Collaborate > View permission.

Does Associate for Android support FedRAMP compliance?

Yes, the Genesys Cloud mobile apps support FedRAMP compliance.