FAQs: Genesys Tempo™ for Android

How do I log in to the Genesys Cloud mobile apps?

Note: Before you log in to any of the Genesys mobile apps, such as Collaborate, Communicate, Tempo or Insights, make sure that you have the latest version of the app from the App Store or the Google Play store.

To launch the app, on your home screen, tap its icon.
At the bottom of the screen tap Login.
Make sure the correct region appears under the Email Address and Password boxes. If you are unsure of your region, contact your organization’s Genesys Cloud Administrator.
To log in, depending on how you log into the desktop or web application, do one of the following:
- To use an email address and password, in the Email Address box, enter your email address, and in the Password box, enter your password.
  Note: If you do not know your password,see Reset your password
- To use SSO (single sign on), tap More Login Options, enter your organization name, and tap Next. Authenticate with your organization’s identity provider.

Where can I find answers to frequently-asked questions about Genesys Tempo for Android?

You can find a list of FAQs for Genesys Tempo for Android here.

How do I use Genesys Tempo™ for Android to create a time-off request with non-sequential dates?

Currently, Genesys Tempo does not support the ability to create time-off requests with non-continuous dates. You can use the web app to create a time-off request with non-continuous dates.

You can use Genesys Tempo to view time-off requests with non-sequential dates.

Does use of Genesys Tempo™ for Android impact billing for customer who use by-the-hour pricing?

No, Genesys Tempo users are not treated as logged in when they use the app, and usage of the app does not impact billing.

If I log into Collaborate for Android, do I need to log in to Genesys Tempo™ for Android separately?

No, when you log into Collaborate, you also log into Tempo.

How do I logout of Genesys Tempo™ for Android?

Tap Settings, and then tap Logout.