FAQs: Mobile apps
Do the Genesys Cloud mobile apps support FedRAMP compliance?
Yes, the Genesys Cloud mobile apps support FedRAMP compliance. For more information, see the following:
How do I log in to the Genesys Cloud mobile apps?
- To launch the app, on your home screen, tap its icon.
- At the bottom of the screen tap Login.
- Make sure the correct region appears under the Email Address and Password boxes. If you are unsure of your region, contact your organization’s Genesys Cloud Administrator.
- To log in, depending on how you log into the desktop or web application, do one of the following:
- To use an email address and password, in the Email Address box, enter your email address, and in the Password box, enter your password. Note: If you do not know your password,see Reset your password
- To use SSO (single sign on), tap More Login Options, enter your organization name, and tap Next. Authenticate with your organization’s identity provider.
- To use an email address and password, in the Email Address box, enter your email address, and in the Password box, enter your password.
Can an admin disable a user’s access to Genesys Cloud mobile apps?
Yes, an admin can deny access to the Genesys Cloud mobile apps. To do so, remove the appropriate permission from the user:
- For Collaborate, remove the Mobile > Collaborate > View permission from the user.
- For Communicate, remove the Mobile > Communicate > View permission from the user.
- For Genesys Tempo™, remove the Mobile > Tempo > View permission from the user.
What does it mean to place calls with another app? Should I enable that option in Phone Settings for the desktop or web app if I want to place calls with Communicate?
This option allows you to make calls with third party-applications. Communicate is not a third-party app. Do not enable this option for use with Communicate.
What is the difference between Genesys Collaborate for Android and iOS and Genesys Communicate for Android and iOS?
Collaborate is a chat application that allows you to collaborate with your business colleagues, and Communicate is a telephone application that allows you to call your colleagues, partners, and customers from virtually anywhere.
Where can I find answers to frequently-asked questions about Genesys Tempo for iOS?
You can find a list of FAQs for Genesys Tempo for iOS here.
Where can I find answers to frequently-asked questions about Genesys Tempo for Android?
You can find a list of FAQs for Genesys Tempo for Android here.
Where can I find answers to frequently-asked questions about Communicate for iOS?
You can find a list of FAQs for Communicate for iOS here.
Where can I find answers to frequently-asked questions about Communicate for Android?
You can find a list of FAQs for Communicate for Android here.
Where can I find answers to frequently-asked questions about Collaborate for iOS?
You can find a list of FAQs for Collaborate for iOS here.