FAQs: Groups

Yes. You can enable group voicemail and group voicemail notifications when you configure a group phone number.

An untrusted user sees an empty list of users and groups in the trust along with the following message:

Missing Permission authorization:orgTrusteeUser:view

This warning message confirms that the system is working properly. Genesys Cloud is following its security protocol by denying access to a person who is not a member of a trusted group.

If you see this message, it is likely that a group has trusted status but your user account is not a member of the trusted group. For example, if the pairing request trusts a group named Support, each person who wants to access the outside organization must be a member of that group in their own org.

While groups and chat rooms are similar, they are not the same. When an admin creates a group, Genesys Cloud automatically creates a chat room with the same name. The admin can later delete the group, but the admin cannot delete the associated chat room.

You can close one-to-one and groups chats by clicking Close.

Closing a chat moves that thread to your Recently Closed list, which keeps the most recent 20 threads you have closed. You cannot manually clear the Recently Closed list. Older chats fall off the list as you add newer ones.

Group owners with the Chat > Participant > Delete permission can remove users from chat rooms. For more information, see Remove a member from a chat room.

You can have as many members as you want in a group. 

You can have as many groups as you want. 

A chat room can have a maximum of 1000 participants. If a group chat room has 1000 participants, then Genesys Cloud considers it full, and you can only browse the group chat’s history. You cannot join the chat, post messages, or search chat history until other users leave the chat room.

Members of an organization must have permission to create groups. For admins, see Create groups (admins). For non-admins, see Create groups (non-admins).

Both types of chat room appear under Groups in the Chat panel, but they are different in the following ways:

• Group chat rooms appear under Official Groups and include anyone who is a member of a group and any non-members who want to chat with or monitor the room (if the group is public). Only admins or group owners can add or remove members from groups. 
• Personal chat rooms appear under Personal Groups and only include people invited by the room creator or by other participants. Anyone can create personal chat rooms, and they are not connected to groups. For more on how to create a personal chat room, see Create a chat room.