FAQs: Audio Connector

How can I obtain the IP address range for my region where Audio Connector protocol requests could originate from so that I can add it to my allowlist?

To obtain the IP address range for Audio Connector specific to the region of your organization, make a request to the following Genesys Cloud Public API endpoint: Get public IP address ranges for Genesys Cloud.

The request returns a list of IP ranges. Use the range that is marked as “audio-connector”.

{
  "entities": [
    {
      "cidr": "52.200.73.32/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "smtp",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "open-messaging",
      "region": "us-east-1"
    },
    {
      "cidr": "52.200.73.32/32",
      "service": "audiohook",
      "region": "us-east-1"
    },
    { 
      "cidr": "34.200.73.250/32", 
      "service": "bot-connector", 
      "region": "us-east-1" 
    }, 
    { 
      "cidr": "52.200.73.42/32", 
      "service": "audio-connector", 
      "region": "us-east-1" 
    }, 
    { 
      "cidr": "52.200.73.42/32", 
      "service": "byot-stt", 
      "region": "us-east-1" },
    {
      "cidr": "52.200.73.199/32",
      "service": "data-actions",
      "region": "us-east-1"
    },
    …
  ]
}

How can I pass output data from the third-party bot to the Architect flow when using the Call Audio Connector action?

You can define output variables in the Call Audio Connector action under Session Variables – Outputs. When your third-party bot successfully completes the bot session, Architect assigns the key/value pairs that your Audio Connector integration returns to the output variables that you have defined in the action. Consider the following example:

Click the image to enlarge.

In the success path of the Call Audio Connector action ,Flow.CallerName and Flow.CallerCompany will respectively have the output values that the Audio Connector integration returns for the name and company keys.

Can I integrate the Genesys Audio Connector with the IBM watsonx™ Assistant?

Yes, you can integrate the Genesys Audio Connector with your Assistant. For more information, see Integrating with Genesys Audio Connector in the IBM Cloud documentation.