List of the Genesys Cloud release notes that include the custom functions and data actions release notes tag.
Account management
- Customizable inactivity timeout for organizations with the HIPAA setting enabled
- Add login hint to OAuth client URLs
- Assign divisions to ACD skills
Customer engagement
- Expanded Alphanumeric Sender ID Support
Data, analytics, and reporting
- Expanded External Contacts export support
- Journey Management data export for BI tools
Employee productivity
- Copilot AI agent configuration in AI Studio
Open platform
- Manual wrap-up codes for digital messaging in ServiceNow Unified Experience
- Multiple concurrent Genesys applications per user
- Enhanced multiparty voice call capabilities in CX Cloud with Salesforce Voice
- Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
- Customize virtual agent interaction summaries
Workforce engagement
- Import decision metrics for workforce management
- Time-based filtering for opportunities and enrollments
Deprecations
- Deprecation: BYOC Premises – Genesys Hardware Solution end of life
- Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
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Customer engagement
- Rate limiting for agent evaluations during best-skills routing
Data, analytics, and reporting
- Additional language support for transcription
Employee productivity
- Intraday metrics and simultaneous media type views on Insights mobile app
- Blocked days and manual approval days in Tempo time-off requests
Open platform
- Genesys Cloud Voice supports international dialing prefix restrictions
- CX Cloud for Genesys and Salesforce support for inbox voicemail and recordings
- OAuth client credentials support for Salesforce data actions
Self service and automation
- Verbatim user input configuration for Agentic Virtual Agent authors
Workforce engagement
- Sync manual schedule edits with Activity Plan occurrences
- Schedule set bidding
- Increased maximum work plan activity time from shift end
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Customer engagement
- 2024 Genesys CIDR expansion and firewall requirements notification
- Next Contact Avoidance (NCA) in predictive routing
Employee productivity
- Multi contextual panels
- Agent Copilot configuration experience improvements
Account management
- Division assignment for external contacts and external organizations
Data, analytics, and reporting
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
Open platform
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
Workforce engagement
- Enable audio selection with screen recordings in playback
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Customer engagement
- 2024 Genesys CIDR expansion and firewall requirements notification
- Introducing outbound WhatsApp campaigns support
Employee productivity
- Multi contextual panels
- Conversation details for agents
- Prevent agents from staying on queue without a selected station
Account management
- Attribute-based access control
Data, analytics, and reporting
- View average sentiment score across performance views
- Retrieve Estimated Wait Time (EWT) by label
- Analytics agent activity API filter and sort agents based on conversation activity
- Agent Timeline Detail view
Open platform
- Sync external email interaction data in Genesys Cloud EX
- Genesys Cloud Voice phone numbers in Argentina, Brazil, Mexico, and Colombia
Workforce engagement
- Add or remove individuals from automatic development and feedback modules assignment
- Gamification Contests
Self service and automation
- Query jobs API typeId as a primary filter and increased filter limits
Deprecations
- Deprecation: Amazon Lex V1 bot integration
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