Genesys Cloud enables users to record Communicate calls in progress and access recordings subsequently from their inbox or Documents workspace. Users with the Conversation > Call > Record permission can initiate recording by clicking Expand during an active call and selecting Record, then stop recording by selecting Stop Recording or ending the call. This recording capability applies exclusively to Communicate calls unrelated to queues and interactions and does not cover voice interaction recording or BYOC trunk-level recording. Prerequisites include the Communicate – User default role, appropriate permissions, and a selected phone. The feature allows users to listen to recorded calls directly from their inbox or Documents workspace for later review and compliance purposes.