Genesys Cloud allows users to manage workspaces and files through its Content Management system. Users can open single or multiple workspaces simultaneously to view their files, with the ability to access group workspaces concurrently. To open workspaces, users must have Content Management User permission. The process involves accessing My Files through the profile picture menu, then either hovering over a single workspace to open it or selecting multiple workspaces using the Select option before clicking Open in the left panel.