Add the Play Position In Queue action to an in-queue flow’s task sequence to inform the caller of his or her place in the current queue.

1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
2. Create a new flow or select an existing one. The flow’s configuration page opens.
3. Select the task and click Click to open. The task editor opens.
4. From the task editor Toolbox, drag a Play Position In Queue action to the appropriate location in the task editor.
5. In the Name text box, type a descriptive name or use the default Position In Queue title.
6. In the Position in Queue field, do one of the following:
   • If you do not want to configure your own value, leave the default Call.PositionInQueue variable unchanged. 
   • If you want to set your own variable, expression, or literal value, select the Open large expression editor button and configure your value.
7. In the Playback Mode area, select one of the following:
   • Position. This setting presents the position in queue to the caller in cardinal numbers (one, two, three).
   • Ordinal Position. This setting presents the position in queue to the caller in ordinal numbers (first, second, third), up to 999. 
   • Ahead. This setting presents the number of callers in the queue ahead of the current caller. 
8. Continue building the task per your flow design.