About the Zoom Phone integration

AI-generated summary

Genesys Cloud integrates with Zoom Phone to enable users to view directories, search contacts, and make calls between the two platforms. The integration allows unified communications between Genesys Cloud and Zoom. Users need a Zoom Phone license to connect it with Genesys Cloud. The integration can be installed from the Genesys AppFoundry. To configure it, enable the integration as a client application in Genesys Cloud and give consent in Zoom. Then enable a Genesys Cloud setting to allow Zoom to place calls. The integration provides specific capabilities like contact search and call placement to unify communications.

Use the Zoom Phone integration to view directories, search contacts, and make calls between Zoom and Genesys Cloud.

Note: Only one PBX phone integration can be enabled per user in a single org.

Plan your Unified Communication integration

Use the Zoom Phone integration as part of the Unified Communication tools integration with Genesys Cloud.

About the Unified Communication tools integration

Get the Zoom Phone integration

The Zoom Phone integration is available from the Genesys AppFoundry. A Zoom Phone license is required for integration with Genesys Cloud.

Configure the Zoom Phone integration

Configure the Zoom Phone integration as a client application integration in Genesys Cloud. Give application consent in Zoom. Then, to complete the configuration, enable a Genesys Cloud setting that allows Zoom (and other apps) to place calls.

Configure the Zoom Phone integration

Use the Zoom Phone integration

Use the Zoom Phone integration for your calls.

Use Zoom Phone in Genesys Cloud

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