About the Resource Center

AI-generated summary

Genesys Cloud Resource Center is a comprehensive knowledge hub offering how-to articles, reference materials, FAQs, glossary, and video library for product features and capabilities. Users can access it directly within the Genesys Cloud product interface with integrated search functionality, breadcrumb navigation, and suggested articles for related content. Key features include release notes, feature announcements, deprecation notices, and multiple language display options. The platform provides technical resources through the Genesys Cloud Developer Center for APIs, development platform, and CLI tools. Additional support channels include the Genesys Knowledge Network, Community, and Customer Advocacy Program (GCAP), while the Log Capture tab enables On Demand capture logs. The Resource Center integrates with Genesys Orchestrators to connect users with community, training, and product resources for comprehensive learning and peer engagement.

The Resource Center is your one-stop location for learning about the Genesys Cloud product. Browse for how-to and reference articles, seek answers to your questions using the FAQs, and use the glossary to look up industry terms that may be new to you. Explore the video library for quick overviews of various tasks and concepts. Review our Release Notes for a summary of the latest updates.

Overview

Check out the Get to know the Genesys Cloud Resource Center video and investigate FAQs.

Search and navigate

Find articles and navigate the Resource Center.

Prepare for upcoming changes

Learn about upcoming features, deprecations, and other Genesys Cloud platform news.

Access from within the Genesys Cloud product

You can access and search the Resource Center right from within the Genesys Cloud product.

Additional resources

View information about public APIs, the Genesys Cloud development platform, and CLI on the Genesys Cloud Developer Center. Explore Genesys Orchestrators for community, training, and product resources. Discover the Genesys Community to connect with peers, share your expertise, and ask questions of your own. Explore the Genesys Customer Advocacy Program (GCAP) for unique learning, networking, and engagement opportunities.

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