Understand the pairing process

AI-generated summary

Genesys Cloud enables organizations to authorize users and groups from one Genesys Cloud organization to work in another through a pairing process. This allows partners to assist clients in configuring, managing, and troubleshooting Genesys Cloud. It also enables managers to log in to subsidiary organizations and developers or consultants to log in to client organizations. Pairing is possible between any two organizations in the same region, allowing flexible relationships like a partner having separate pairings with each client.

The pairing process authorizes users and groups from one Genesys Cloud organization to work in another Genesys Cloud organization.

Examples

A Genesys partner can assist a client in configuring, managing, or troubleshooting Genesys Cloud.
A manager from a parent company can log in to a subsidiary organization to view usage reports.
An application developer or an independent consultant can log in to a client organization to assist with customizations.

Notes:

Any organization can generate or receive pairing requests.
You can pair with any other organization in your region.
An organization can have multiple paired relationships, although each pairing can involve only two organizations. For example, a partner can have a separate paired relationship with each of its client organizations.

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Understand the pairing process

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