List of the Genesys Cloud release notes that include the copilot framework release notes tag.
Customer engagement
- SMS alphanumeric SenderIDs
- Workitem history view
Data, analytics, and reporting
- Copilot panel and chart expansion in journey management
- Segment-level agent activity events available in EventBridge
- Manage conversation attribute schemas in Genesys Cloud
Employee productivity
- Allow for opting in to the latest model for Agent Copilot summary generation
- Perform multi-step user management tasks with Copilot — from onboarding to permissions and skill assignments.
- Enhance employee productivity with Copilot
- WFM Time Off Assistant AI agent
- Agent Recognition Assistant AI Agent
- Work Teams Assistant AI Agent
- Static actions on Copilot home screen for faster onboarding
- AI-powered audit assistant for change insights
- Get step-by-step guidance with Copilot to manage and configure Genesys Cloud
- View and compare performance data for Agent Copilot-enabled agents
- Updated persistent connection indicator in the navigation top bar
Self service and automation
- Speech and DTMF Input Mode Variable Tracking in Architect
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Customer engagement
- Web messaging – configurable guest session duration
Data, analytics, and reporting
- Async aggregate API endpoint
- STA and WEM add-on licensing now based on permissions
- Topic miner support for Turkish dialects
Open platform
Self service and automation
- Generate guides from agent conversation transcripts
- Create scheduled triggers to automate workflows
Workforce engagement
- Agreement score visibility in evaluation form editor
- Increased planning group and staffing group limits in capacity planning
- Work team as a permission condition in recording access control
- Permission conditions for screen recording access control
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