Agents may receive the message Summary Not Generated. Please enter summary manually from time to time. The most common reasons for this error are the following.

• The interaction is too short.
• The interaction is transferred from an agent who does not have an Agent Copilot license.
• The number of summaries being generated per minute exceeds the current limit for the organization.
• The voice conversation is very long or the digital interaction contains an extraordinarily high number of characters.

In these cases, an agent can still enter the summary manually.