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No. Genesys Cloud currently only supports unidirectional syncing from identity management systems to Genesys Cloud. Any changes made in Genesys Cloud will not be synced to the identity management systems and may be overwritten during the next sync from identity management systems to Genesys Cloud. Whether attributes changed in Genesys Cloud are overwritten during a sync depends on if the attributes are mapped in the identity management systems.
For example, let’s assume that you map the department attribute in your identity management system to an attribute in Genesys Cloud but you do not map the mobile number attribute.
| Attribute | Location where attribute changed | Result |
|---|---|---|
| Mapped (department) | Identity management system | Identity management system syncs user data to Genesys Cloud. Overwrites the attribute in Genesys Cloud. |
| Genesys Cloud | At some point, identity management system overwrites this attribute in Genesys Cloud. | |
| Unmapped (mobile) | Identity management system | Identity management system does not overwrite the attribute in Genesys Cloud. |
| Genesys Cloud | No change occurs to the attribute in the identity management system. Does not overwrite the attribute in Genesys Cloud. |
For information about Genesys Cloud SCIM (Identity Management), see About Genesys Cloud SCIM (Identity Management) and Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center).
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