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As a planner, you can create shifts that rotate, typically on a weekly basis. This action grants agents the opportunity to work all shifts, both desired and undesired, which balances the distribution of popular and less popular working times and days.
Work plan rotations rotate through configured, enabled work plans on a weekly basis, even if the management unit includes multiple planning period weeks. When you select work plans, you can create a predictable pattern for the selected work plans and the system rotates them weekly. If a work plan is not enabled, you cannot add it to the pattern. Also, you cannot disable or delete an enabled work plan while it is in a rotation, unless you first remove it from the rotation.
You only need to describe the minimum repeating pattern in the work plan rotation. You do not need to repeat patterns over and over because the rotation restarts the pattern that you configure after it reaches the last plan.
Intraweek constraints consist of the following metrics:
Make sure that work plans in a rotation have the same planning period constraint settings. The system applies the planning period constraint rule as a minimum of minimum and a maximum of maximum value. For example, using the minimum value across the minimum type constraints, or the maximum value across the maximum type constraints. When an agent is scheduled based on a work plan rotation, the scheduler considers intraweek constraints as minimum of minimum and maximum of maximum value.
The following section demonstrates how the schedule generates with different planning period constraints.
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