Genesys Cloud enables organizations to establish secure pairings that allow sharing of resources and data. To initiate a pairing request, a user needs Org Trustee permissions to add or view. To authorize the request, a user needs Org Trustor permissions to add or view. Once paired, users can authorize other users and groups by assigning Org Trustee User and Org Trustee Group permissions to add and view. Specific roles and permissions are required at each step to enable trusted sharing between organizations while maintaining security and access controls.
To establish a pairing between two organizations, you must have specific permissions in your home organization.
Note:When granting system access to another user or group (“permitted user”), be aware that you are responsible for how the permitted user uses your system. Genesys is not responsible for any misuse of data, change to configuration, etc.
Initiate a pairing request
To initiate the pairing request, you need one of these permissions:
Authorization > Org Trustee > All
Authorization > Org Trustee > Add
Authorize the pairing request
To authorize the pairing request, you need these permissions:
Authorization > Org Trustor > All
Authorization > Org Trustor > View
Authorize users and groups
To authorize users and groups from another organization to work in your organization, you need these permissions:
Authorization > Org Trustee User > Add
Authorization > Org Trustee User > View
Authorization > Org Trustee Group > Add
Authorization > Org Trustee Group > View
Authorization > Role > View
Note: Permission changes can take a few minutes to take effect.