Genesys Cloud requires migration of quality management policies from web chat to messaging channels as part of the web chat to web messaging transition. This process involves identifying existing chat channel policies and reconfiguring them for the messaging channel, with queue selection adjusted based on organizational structure across channels. The migration requires specific licensing (Genesys Cloud CX 2, CX 3, CX 4, or Digital Add-on variants) and appropriate Web Deployments permissions. Key configuration steps include enabling the Message tab's "Match message interactions" setting, mapping web message media types to previously associated chat queues through the Specific Queue(s) matching criteria, and disabling the chat media type's "Match chat interactions" setting. Users should review web messaging and chat feature comparisons and understand that conversation details display differently between the two channels. The process is completed through the Menu > Conversation Intelligence > Recording and Policies > Policies interface, where administrators open existing policies, configure the messaging media type, and save changes. An inbound messaging flow must be established before implementing web messaging features.