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Find details about the phones that Genesys Cloud supports.
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 405 | N | Y | N | Y | Y | N | Y |
| 405HD | Y | Y | Y | Y | Y | N | Y |
| 420HD | Y | Y | N | Y | Y | N | Y |
| 430HD | Y | Y | N | Y | Y | N | Y |
| 440HD | Y | Y | N | Y | Y | N | Y |
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| GC WebRTC phone | N | Y | N | Y | Y | Y | Y |
| 405 | Y | Y | N | Y | Y | N | Y |
| 405HD | Y | Y | Y | Y | Y | N | Y |
| 420HD | Y | Y | N | Y | Y | N | Y |
| PureCloud softphone | N* | Y | N | Y | Y | N | Y |
* Only supports G7.11
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 301 | Y | N | N | Y | Y | N | Y‡ |
| 320 | Y | N | N | Y | Y | N | Y‡ |
| 321 | Y | N | Y | Y | Y | Y*† | Y |
| 330 | Y | N | N | Y | Y | N | Y‡ |
| 331 | Y | N | Y | Y | Y | Y*† | Y |
| 335 | Y | N | Y | Y | Y | Y*† | Y |
| 430 | Y | N | N | Y | Y | N | Y‡ |
| 450 | Y | N | Y | Y | Y | Y*† | Y |
| 501 | Y | N | N | Y | Y | N | Y‡ |
| 550 | Y | N | Y | Y | Y | Y*† | Y |
| 560 | Y | N | Y | Y | Y | Y*† | Y |
| 600 | Y | N | N | Y | Y | N | Y‡ |
| 601 | Y | N | N | Y | Y | N | Y‡ |
| 650 | Y | N | Y | Y | Y | Y*† | Y |
| 670 | Y | N | Y | Y | Y | Y*† | Y |
* These models need to be running UC Software version 4.0.13 or greater in order to support ZTP, Global Phone Provisioning, and secure VOIP.
† These models must have a manufacture date of January 2010 or later in order to be supported by Genesys Cloud Voice.
For more details, see Device Certificates on Polycom Phones.
‡ These models are supported for the Local Deployment Model (local Edge), but will not be able to use ZTP, secure provisioning, or secure VOIP (SIP TLS). These models can still be provisioned by pointing each phone to one of the local Edge devices. More information on phone provisioning to local Edges can be found in the article Manually configure the provisioning information for the Polycom SoundPoint IP phone.
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 4000 | Y | N | N | Y | Y | N | Y‡ |
| 5000 | Y | N | Y | Y | Y | Y*§ | Y |
| 6000 | Y | N | Y | Y | Y | Y*§ | Y |
| 7000 | Y | N | Y | Y | Y | N | Y |
* These models need to be running UC Software version 4.0.13 or greater in order to support ZTP, Global Phone Provisioning, and secure VOIP.
‡ These models are supported for the Local Deployment Model (local Edge), but will not be able to use ZTP, secure provisioning, or secure VOIP (SIP TLS). These models can still be provisioned by pointing each phone to one of the local Edge devices. More information on phone provisioning to local Edges can be found in the article Manually configure the provisioning information for the Polycom SoundPoint IP phone.
§ These models must have a manufacture date of March 2010 or later in order to be supported by Genesys Cloud Voice.
For more details, see Device Certificates on Polycom Phones.
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 101 | Y | N | Y | Y | Y | Y** | Y |
| 150 | Y | N | Y | Y | Y | Y | Y |
| 201 | Y | N | Y | Y | Y | Y** | Y |
| 250 | Y | Y | Y | Y | Y | Y | Y |
| 300 | Y | N | Y | Y | Y | Y** | Y |
| 301 | Y | Y | Y | Y | Y | Y** | Y |
| 310 | Y | N | Y | Y | Y | Y** | Y |
| 311 | Y | Y | Y | Y | Y | Y** | Y |
| 350 | Y | Y | Y | Y | Y | Y | Y |
| 400 | Y | N | Y | Y | Y | Y** | Y |
| 401 | Y | Y | Y | Y | Y | Y** | Y |
| 410 | Y | N | Y | Y | Y | Y** | Y |
| 411 | Y | Y | Y | Y | Y | Y** | Y |
| 450 | Y | Y | Y | Y | Y | Y | Y |
| 500 | Y | Y | Y | Y | Y | Y**Δ | Y |
| 501 | Y | Y | Y | Y | Y | Y** | Y |
| 600 | Y | Y | Y | Y | Y | Y** | Y |
| 601 | Y | Y | Y | Y | Y | Y** | Y |
** These models need to be running UC Software version 5.5.2 or greater in order to support ZTP, Global Phone Provisioning, and secure VOIP.
Δ These models must have a manufacture date of December 2011 or later in order to be supported by Genesys Cloud Voice.
For more details, see Device Certificates on Polycom Phones.
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 350 | Y | Y | Y | Y | Y | Y | Y |
| 400 | Y | N | Y | Y | Y | Y | Y |
| 500 | Y | Y | Y | Y | Y | Y | Y |
| 505 | Y | Y | Y | Y | Y | Y | Y |
| 600 | Y | Y | Y | Y | Y | Y | Y |
| 700 | Y | Y | Y | Y | Y | Y | Y |
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| E100 | Y | Y | Y | Y | Y | Y | Y |
| E220 | Y | Y | Y | Y | Y | Y | Y |
| E300 | Y | Y | Y | Y | Y | Y | Y |
| E320 | Y | Y | Y | Y | Y | Y | Y |
| E350 | Y | Y | Y | Y | Y | Y | Y |
| E400 | Y | Y | Y | Y | Y | Y | Y |
| E450 | Y | Y | Y | Y | Y | Y | Y |
| E500 | Y | Y | Y | Y | Y | Y | Y |
| E550 | Y | Y | Y | Y | Y | Y | Y |
These models must be running PVOS Software version 8.2.2.1176 or greater.
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| B10 | Y | Y | Y | Y | Y | Y | Y |
| B20 | Y | Y | Y | Y | Y | Y | Y |
| B30 | Y | Y | Y | Y | Y | Y | Y |
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 20 | Y | Y | Y | Y | Y | Y | Y |
| 30 | Y | Y | Y | Y | Y | Y | Y |
| 40 | Y | Y | Y | Y | Y | Y | Y |
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 8500 | Y | Y | Y | Y | Y | Y** | Y |
| 8800 | Y | Y | Y | Y | Y | Y** | Y |
| C60 | Y | Y | Y | U | Y | Y | Y |
** These models need to be running UC Software version 5.5.2 or greater in order to support ZTP, Global Phone Provisioning, and secure VOIP.
Model | G.729/G.711 codec | Opus codec | MTLS | Auto answer | Persistent connection | BYOC C / GCV compatible | BYOC P compatible |
|---|---|---|---|---|---|---|---|
| 84-Series | Y | N | N | Y | Y | N | Y |
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