Jump to Menu action

AI-generated summary

Genesys Cloud's Jump to Menu action enables callers to transfer directly to designated menus within a call flow system. The feature can be implemented in both menu choices and task sequences, with additional DTMF and speech recognition settings available when used in menu choices. Users can name the action distinctively for clear identification in the call flow structure. The system allows selection of any pre-defined menu within the current call flow or creation of new menus through the Create New Menu button. New menus appear in the Reusable Menus area and can be configured using the Go to Menu button for immediate implementation in the Jump to Menu action.

Use the Jump to Menu menu action to give callers the option of transferring immediately to a designated menu. This action can be used in menu choices and task sequences. When you use an action in a menu choice, Architect provides additional settings such as DTMF and speech recognition.

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the call flow structure.
Menu	Select any menu defined for the current call flow to which to transfer the call.
Create New Menu	Click this button to add a new menu for the current call flow to which to transfer the call. The new menu appears in the Reusable Menus area, where you can configure the added menu for use in the Jump to Menu action.
Go to Menu	This button appears when you click Create New Menu. Click Go to Menu to open and configure the newly created reusable menu.

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Jump to Menu action

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