Genesys Cloud integrates Google Cloud speech-to-text (STT) functionality through a GCP service account installation process. The integration requires a Google Cloud Platform account with an active Google Cloud project that has the speech-to-text API enabled. Installation is performed through Genesys AppFoundry by navigating to Menu > IT and Integrations > Integrations, searching for "Google Cloud speech-to-text," and clicking Install. Once installed, the application appears on the organization's Admin > Integrations page for configuration and activation. Access to the Google Cloud Speech-to-Text premium application requires contacting Genesys Cloud Sales to add BYOT Rate E to the subscription, which enables the bring-your-own-technology services model with per-turn or per-minute rate pricing. installation, administrators must proceed to activate and configure the integration through the standard Genesys Cloud administrative interface