Genesys Cloud Embeddable Framework architecture

AI-generated summary

Genesys Cloud Embeddable Framework provides a JavaScript library and UI widgets to embed Genesys Cloud functionality into web applications. It enables full integration of Genesys Cloud capabilities like routing, monitoring, and analytics into custom web apps. The framework includes a JavaScript library, UI widgets, sample apps, and documentation to streamline development. The architecture consists of the client-side embeddable widgets that integrate with the Genesys Cloud APIs on the backend.

Note: This article applies to Genesys Cloud Embeddable Framework.

The following diagram shows the architecture for all components of the Genesys Cloud Embeddable Framework integration.

For more information about the integration, see About Genesys Cloud Embeddable Framework.

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Genesys Cloud Embeddable Framework architecture

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