Genesys Cloud enables voicemail transcription functionality through organizational settings, allowing administrators to include written transcriptions of voicemails in email notifications for Communicate and non-ACD voicemails. To enable this feature, administrators with Directory > Organization and Telephony > Plugin permissions must navigate to Menu > Account > Organization Settings, access the Settings tab, and under Security & Compliance, enable Communicate Voicemail Notifications, Allow PII in Email Notifications, and toggle the Include Voicemail Transcription in Email switch. Transcriptions are delivered in the user's selected Genesys Cloud language and appear only in email notifications, not in the voicemail box or interactions details view. Key operational parameters include a 300-second delay before notification delivery and a 5-minute maximum voicemail length for transcription inclusion. The system includes voicemail transcription minutes under its fair use policy, with overage charges applied for usage exceeding policy limits. Voicemail transcription is unavailable in the FedRAMP region.