Skip to main content

Loading...

Loading...

Edit a group - Genesys Cloud Resource Center

Edit a group

PrerequisitesClick to expand

The following permissions:

To create a group: Directory > Group > Add
To delete a group: Directory > Group > Delete
To edit a group: Directory > Group > Edit
To view groups: Directory > Group > View
To create a skill expression group: Routing > Skillgroup > Add
To delete a skill expression group: Routing > Skillgroup > Delete
To edit a skill expression group: Routing > Skillgroup > Edit
To view a skill expression group: Routing > Skillgroup > View
To view all groups: Directory > PrivateGroup > View

If you have a non-admin role with Group permissions, see Create a group as a user (non-admins).

Click Menu > User Management > Groups.
For a General group, click the General tab. For a Skill Expression group, click the Skill Expression tab.
To open the group, click its name.
Edit general information.
Set a profile picture.
Set privacy rules.
Configure a group phone number.
Add group members.

[NEXT] Was this article helpful?

Get user feedback about articles.