Genesys Cloud provides a canned response library feature that enables administrators to create and organize predefined text responses for efficient customer interactions. Administrators can establish up to 200 libraries, each with a descriptive name containing up to and populate each library with up to 200 predefined text responses. Agents can quickly insert these responses into chats and messages when handling common customer inquiries, promoting consistent and efficient communication. To configure a library, administrators navigate to Menu > Digital and Telephony > Interaction Assets > Canned Responses > Libraries, select Add Library, enter a descriptive library name, and assign the library to a specific division or mark it as unassigned to division for organization-wide access. This organizational structure supports managing multiple response libraries for improved accessibility and consistency during customer interactions, with division-based access controls available for role-specific management