You can configure the order in which Genesys Cloud dials campaign members on campaigns in Salesforce. To add campaign members to campaigns, see Add Members to Campaigns in the Salesforce documentation.

Configuration for the sort order appears in two places: on a campaign setting and on campaign members. First, select how Genesys Cloud sorts campaign members on a campaign setting (Sort List Numerically, Sort List Ascending). Then, select what Genesys Cloud sorts by following these steps:

1. On the Setup Home page in Salesforce, click the App Launcher icon.
2. Search for Campaigns in the Search apps and items box and click Campaigns in the search result.
3. Click a campaign.
4. Under Campaign Members, click Edit next to a campaign member.
5. Enter a value for Sort Order.

   Sort Order can be any value, such as a last name or a company name. 

6. (Optional) To add the new campaign member with priority dialing behavior, select Genesys Cloud Contact Priority.
   Notes:

   • You can set Genesys Cloud Contact Priority only when creating a campaign member.
   • If you try to set the priority option for an existing campaign member (UI or Salesforce API), Salesforce blocks the change with the error message, Genesys Cloud Contact Priority can be set only for New Campaign Members.
   • The priority option exists on the Salesforce side and is not synced as a Contact List field in Genesys Cloud.
   • Existing campaign sorting still applies for non-priority campaign members.

7. Click Save.
8. Repeat steps 3 through 5 for other campaign members.

After your campaign starts, you can monitor campaign activity.

For information about all steps necessary to set up campaign management, see Set up campaign management.

For more information about the integration, see About Genesys Cloud for Salesforce.