In Genesys Cloud, you’ll configure emergency services in the Number Plan and Outbound Routes sections of the Sites page.

1. Click Admin.
2. Under Telephony, click Sites.
3. Click Menu > Digital and Telephony > Telephony > Sites.
4. Select your site.
5. Click the Number Plans tab.

5. Select the Emergency number plan in the list of number plans.
6. Enter the emergency services number for your location in the Numbers box.
   Note: For United States users to conform with Kari’s Law, you must not alter the 911 number with a prefix or other modifications. See the Kari’s Law FAQ for more information.
7. Click Save Number Plans.
8. Click the Outbound Routes tab.

9. Select the trunk you want to use for emergency calls from the External Trunks list.
10. Click the Classifications box and select the Emergency number plan.
11. Click Save Outbound Routes.