The system automatically detects whether a call is answered by a live party or by an answering machine. Call analysis responses define the actions that a campaign can take for each detection result. As an administrator, you can assign a response set to each campaign and configure campaigns to take different result actions.

For non-preview campaigns, on the call analysis responses page, define the actions that Genesys Cloud Edge must take based on call analysis results.

For example, you can configure Edge for the following scenarios:

• Remove all the call analysis steps after the call connects.
• Hang up when call analysis detects that an answering machine is answered instead of a live person.

To configure the call analysis response feature, define a call analysis response entry. Then, assign the call analysis response to a campaign. When you start the campaign, the system sends its response table to Edge and communicates how to process call analysis results for that campaign. Each campaign can have its own set of call analysis response actions.

To sort the Call Analysis Responses view, click the Name column. The sort indicator in the Name header indicates whether the column is sorted in ascending or descending order. To filter the list, type all or part of a name in the Search box. If you do not type any search text, the column lists all entries.

Columns in the view

Procedures

• Create a call analysis response
• Edit a call analysis response
• Copy call analysis responses 
• Delete call analysis responses
• Assign a call analysis response to a campaign